Cancelling and refunds

How to cancel

• Open your Profile page in Alora.
• Under Billing, press Go to the website.
• Press Cancel plan and confirm.

The billing page then shows the date your plan ends. If you can't get in, email admin@aloralabs.io from your account email and we'll cancel it for you.

What happens after you cancel

You keep everything until the end of the month you paid for. After that your plan stops and you're not charged again. Your account, videos and settings stay for at least 45 days, so if you come back you pick up where you left off. You can delete your account at any time from your Profile page.

Refunds

We don't give refunds for a month that has started, for part of a month, or for edits you didn't use.

If we charged you by mistake, for example twice for the same month or after you cancelled, we refund the full amount. Email admin@aloralabs.io within 30 days of the charge and we'll sort it within 5 working days. The money usually reaches your card 5 to 10 days after that.

This doesn't affect any rights you have by law where you live.